Deposits are non-refundable and cannot be transferred to any other date or time if canceled or moved within 2 weeks of the booked event; prior to two weeks of the event, the deposit can be fully refunded or applied to another date or time.
An oral confirmation must be given to an Island Rock manager a minimum of 7 days in advance to provide the final count for the event (unless otherwise stated in event confirmation). The final count given will determine the minimum amount of guests that will be required to be paid for. The number of guests confirmed puts your group into one of the brackets listed. Customer is required to pay for the lowest number in whatever bracket in which they confirm in addition to all guests that exceed that minimum number.
All guests climbing or entering the climbing area must have a signed waiver.
All guests must adhere to Island Rock's facility rules and instructions given by staff members.
Parents are responsible for controlling the behavior of their children.